Big Bear 24/7 TPHR Complaint Response and In-Person Check In Information

Recent Updates with the City of Big Bear Lake’s Rental Property Codes (Transient Private Home Rental-TPHR), state that all properties renting out on a nightly basis must have an In-Person Check-In Agent and a 24/7 Compliant Response Agent. These people fulfilling these jobs must complete and pass the tests to become certified. 

Once you successfully pass each examination, the Agent will be contacted by City Staff and directed to complete an Affidavit to be submitted/signed in-person at Big Bear Lake City Hall or accompanied with a Notary Acknowledgment and forwarded to the City’s Code Department at which time they will receive their certificate.

I just went thru this experience/test just to see what it was like.  

First watch the video of Phil Mosely discussing the items that will be referenced on the test.

TPHR In-Person Check-In Agent Training

TPHR 24 7 Complaint Response Agent Training

From there you should be in a position to pass the tests.

IN-PERSON CHECK-IN AGENT EXAM

27/7 COMPLAINT RESPONSE AGENT EXAM


After about a week I received my Certificates via email and now just awaiting for them to reach out for me to the Affidavit and Notary.

Call me with any real estate questions in regards to your own Airbnb in the Big Bear and surrounding areas.